Quality Assistance S.A. is a leading European Contract Research Organization providing the pharmaceutical industry with all the analytical services required by EMA and FDA regulations for the development and marketing of innovative human medicinal products. The company holds a unique position in the market thanks to having its laboratories on one site in Thuin, Belgium, and more than 35 years of expertise at the forefront of analytical sciences.

Quality Assistance designs customized solutions to define analytical protocols, develop and validate specific new analytical methods and perform characterization, stability, pharmacokinetic, biomarker and immunogenicity studies, as well as batch release testing. Therefore, protecting the data generated and ensuring the security of the IT infrastructure are essential components of its operations.

Access to the Internet and shared files/documents of its 220 highly qualified professionals working at the laboratories and from home was restricted along with their use of collaboration tools due to advanced cyber-attack concerns. The company wanted to grant their employees wider access to research while maintaining rigorous cybersecurity practices to protect them and their data. Compliance and privacy measures were also of the utmost priority.

Thanks to DefensX, Quality Assistance professionals are now able to use remote browser isolation, in addition to web filtering and file sharing protection. The solution was smoothly implemented with the DefensX support team proactively resolving all configuration issues encountered during the brief onboarding process. Now the company’s 220 users can securely access the Internet and collaboration tools, along with different medical and regulatory platforms. This successful partnership has allowed Quality Assistance to enjoy increased productivity in the vital industry in which it operates.